When will I get my order?
FOR DIGITAL PRODUCTS:
ALL Study Bar kits and eBooks are digital downloads that will be delivered to the email address provided immediately upon purchase completion. NO physical items will be shipped! NO Refunds! due to its digital nature.
Please allow up to 15 minutes for electronic delivery and be sure to check spam folders just in case!
FOR MERCH AND PHYSICAL GOODS:
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
COVID-19 DELAYED SHIPPING TIMES:
Typically from the time you place your order to receiving it, the average elapsed time is 7-10 days (depending on quantity, production time, and any unforeseeable delays including but not limited to material availability, holiday shipping rush, etc.)
How The Nurse Sam Global Media is adapting to Covid-19
The Nurse Sam Global Media works with a fulfillment partner to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on. Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you. Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Note: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at
with your order number.